We stand by the quality of our products and want you to have a seamless shopping experience. If you encounter any issues with your purchase, we offer comprehensive warranty coverage to ensure your satisfaction.
Coverage
This limited warranty covers any technical defects in materials or workmanship under normal use during the Warranty Period. During the 1-year period from the original date of purchase, TIZAG will, at no charge, repair or replace, at its option, any defective product or component covered by this warranty.
Exclusions
This warranty does not cover any damage or defects caused by:
- Normal wear and tear
- Accidental drops, impacts, or misuse
- Cosmetic damage, including but not limited to scratches, dents, or discoloration
- Exposure to extreme temperatures, moisture, or liquids
- Unauthorized modifications, repairs, or alterations
What We Will Do
If a defect covered by this warranty is found, TIZAG will either repair the product at no charge, replace it with a new or refurbished product of equal or greater value, or issue a refund at our discretion.
What We Do Not Cover
- Loss of the phone case
- Any damage to the device (phone, tablet, etc.) that the case was protecting
- Shipping fees for returning the product to us for warranty service
- Incidental or consequential damages
How to Make a Claim
To request warranty service, you must contact TIZAG customer service at support@tizag.shop within the Warranty Period.
- Your order number or proof of purchase
- A detailed description of the defect
- Photos of the defect
The product must be returned in its original packaging or equivalent packaging to prevent further damage during transit. Our team will review your claim and get back to you within 3-5 business days.
