Explore the most common queries about TIZAG—from creating your custom Digital Canvas Case to shipping details.
Whether you're new to personalization or curious about our eco-friendly approach, this page will help you find what you need quickly.
Frequently Asked Questions
Got questions? We’ve got answers!
General Questions
Product Questions
Account Questions
Technical Questions
What is TIZAG's Digital Canvas?
TIZAG's Digital Canvas allows users to customize and personalize their phone cases with vibrant designs using NFC technology.
Are TIZAG products eco-friendly?
Yes, all TIZAG Digital Canvas Cases are made with eco-friendly materials designed to reduce carbon footprints.
What is TIZAG’s return policy?
TIZAG offers returns within 30 days of purchase for unused items. Visit our Return & Refund page for more details.
How do I track my TIZAG order?
Once your order is shipped, you’ll receive a tracking number via email to follow its delivery progress.
How can I exchange my TIZAG product?
To exchange your product, please contact our support team and follow the return instructions on the Returns & Exchange page.
How do I customize my TIZAG Digital Canvas Case?
You can use the TIZAG app to create, upload, and transfer designs to your phone case using NFC technology.
What devices are compatible with TIZAG Digital Canvas Cases?
TIZAG Digital Canvas cases are currently available for iPhone 15 Pro and iPhone 15 Pro Max.
iPhone 16 is coming soon by the end of 2024.
Does TIZAG offer a warranty on their cases?
Yes, TIZAG offers a 1-year warranty covering defects in materials and workmanship.
What colors are available for TIZAG Digital Canvas Cases?
TIZAG Digital Canvas cases come in a variety of colors, including vibrant display options to suit your personal style.
How do I sign up for the TIZAG app?
You can download the TIZAG app from the App Store and sign up by creating an account.
How do I reset my password for the TIZAG app?
You can reset your password by following the "Forgot Password" link on the TIZAG app's login page.
How do I reset my password for the TIZAG shop?
To reset your password for the TIZAG Shop store, go to the login page and click “Forgot Password.” Follow the instructions sent to your email.
How does NFC technology work with TIZAG cases?
NFC allows seamless transfer of your designs from the TIZAG app to your Digital Canvas case with a simple tap—no Bluetooth or battery required.
What happens if my design doesn't transfer correctly to the case?
Ensure your phone is NFC-enabled and try the transfer again. If the issue persists, contact TIZAG support for assistance.
How do I upload and save designs in the TIZAG app?
You can upload designs directly from your gallery or use in-app tools. Your projects are automatically saved in “My Projects.”
Is the TIZAG app compatible with all smartphones?
Currently, the TIZAG app is optimized for iPhone devices. Check the app store for compatibility details.
Get in Touch
Thank you for reaching out to TIZAG!
We're here to help with any questions or feedback. Whether you're curious about our products, need assistance with your order, or just want to say hello, we’d love to hear from you.