Shipping policy

This policy is applicable to (USA & Canada) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. Shipping Policy

  • All shipping fees are calculated at checkout and do not include customs or import fees, as TIZAG currently ships only within the United States.
  • Estimated shipping times are listed per product type at checkout.
  • All pre-orders have a lead time of up to 70 days, unless otherwise stated on the product page.
  • Please note: We currently only ship to the contiguous United States. We do not offer shipping to Alaska, Hawaii, or APO/FPO/DPO addresses at this time.

B. Transit, Handling & Cut-Off Time (Domestic Orders)

  • Domestic shipments are generally in transit for 3–5 business days (Monday–Friday).
  • Orders placed after 4:00 PM PST will be processed the next business day.
  • Orders under $100 are subject to a flat $10 standard shipping fee.
  • Standard domestic handling time is 1–2 business days (Monday–Friday).

C. Delivery Terms

  • We partner with USPS, FedEx, and UPS to deliver our products.
  • Orders placed after 4:00 PM PST will be processed the next business day.
  • Tracking details will be provided once your order ships. Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

D. Change of Address

  • Shipping addresses cannot be changed once an order is in transit.
  • If you need to modify your delivery address, please contact us within 24 hours of placing your order at support@tizag.shop.

E. Cancellations

  • You may cancel your order any time before it has been dispatched.
  • Once the order has shipped, cancellations are no longer possible, and a return process will apply instead.

F. Parcels Damaged in Transit

  • If your parcel arrives damaged, please refuse delivery if possible and contact our customer service immediately.
  • If damage is discovered after delivery, reach out to us at support@tizag.shop with your order number and photos of the damage. We’ll guide you through the next steps.

G. Shipping for Large or Electronic Items (ibreo Massagers)

  • For larger or heavier items such as ibreo massagers, shipping rates are calculated based on weight and destination.
  • These products may be shipped separately from other items in your order.
  • Delivery may require a signature upon receipt to ensure safe delivery.

H. Warranty & Service Returns (ibreo Products)

  • Some electronic products, including ibreo massagers, may include a manufacturer’s warranty.
  • For repair or replacement inquiries, please contact support@tizag.shop before sending any item back.
  • Unauthorized returns may not be accepted or may result in additional shipping charges.

I. Pre-Orders

  • Pre-order items have the estimated shipping time clearly stated on the product page.
  • You may cancel your pre-order any time before processing begins at our fulfillment center and receive a full refund.
  • Please note that production or logistics delays may extend the lead time to up to 90 days in rare cases.

Thank you for shopping with TIZAG!

Our team is committed to ensuring your order arrives safely and on time. For any shipping-related inquiries, please contact our support team at support@tizag.shop.