Refund policy


RETURN

Return Period

  • You may request a return within 30 days of your order date.

Return Eligibility

To qualify for a return:

  • Merchandise must be unused, in perfect condition, and in its original packaging with all accessories included.
  • The original order number or proof of purchase is required.
  • A Return Merchandise Authorization (RMA) must be issued by TIZAG before shipping the item back.
  • Items sent without an approved RMA will not be accepted

Special Conditions for iBreo Devices

iBreo massagers and personal-care products are subject to stricter hygiene rules:

  • Returns are accepted only if the product is unopened and the hygiene seal remains fully intact.
  • If the seal is broken or the device has been used, it is considered final sale unless found defective upon arrival (see Damages & Issues).
  • Exchanges are not available for ibreo devices. Eligible items must be returned for a refund and repurchased separately.

Return Shipping Labels (U.S. Orders)

  • For store credit: pre-paid return labels are provided free of charge.
  • For a refund to the original payment method: pre-paid return labels are provided with a $5 handling fee deducted from the refund.
  • Original shipping fees are non-refundable.

Return Conditions

  • Merchandise must be received in unused condition and within 30 days of the order date.
  • Returns must include all original packaging and inserts.
  • Items marked “Final Sale” or “Gift Cards” cannot be returned or exchanged.
  • Any item returned used, damaged, or without packaging may be rejected.

DAMAGES & ISSUES

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact support@tizag.shop within 7 days of receipt and include your order number and photos/videos of the issue. We’ll review the claim and arrange for a replacement, refund, or resolution as appropriate.

EXCHANGES

  • Phone cases and accessories can be exchanged once per order within 30 days.
  • ibreo devices are not eligible for direct exchanges. Please process a return (if eligible) and place a new order.

REFUNDS

Once your return is received and inspected, you’ll be notified by email. If approved, a refund will be issued to your original payment method within 10 business days.

Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your refund approval, please contact us at support@tizag.shop.